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Please take the time to read and understand the terms and conditions detailed below:
Tour Policy
Argyll Safaris has adopted a highly professional approach in the delivery of private tours in Argyll and beyond. Each tour is exclusive to your party. Argyll Safaris will not add additional clients to your tour and does not permit individuals/couples joining together to make up numbers.
Payment
Reservations require a non-refundable deposit of 25% of the tour cost. The final balance is due 6-weeks prior to your tour commencing. Bookings made within 6-weeks of the tour commencing will be expected to pay the full balance due upon booking. Full details on how and when to pay will be sent to you in the form of a deposit / balance e-mail. Overdue final balance payments may result in your reservation being cancelled and interest charged on the amount owed.
Cancellations & Insurance
Should you wish to cancel your tour after the deposit has been paid, you should provide Argyll Safaris with written notification as soon as possible, as the date of the cancellation is the date on which we receive your letter or e-mail.
Cancellations made 8-weeks or more prior to tour date will result in full refund less deposit.
Cancellations made between 4 & 8 weeks prior to tour date will result in 50% refund less deposit.
Cancellations made between 4 & 2 weeks prior to tour date will result in 25% refund less deposit.
Cancellations of 2 weeks or less will result in no refund.
Argyll Safaris reserve the right to re-book your allocated tour dates if final payment is not received by the due date. Should we have to cancel your tour due to circumstances beyond our reasonable control, Argyll Safaris will refund all monies paid.
Please ensure you take out adequate cancellation insurance from a reputable insurer to protect yourself against cancellation penalties and also to cover death, personal injury, medical expenses, repatriation expenses, loss of or damage to luggage and contents, and loss or theft of money and personal belongings.
Argyll Safaris will not be responsible for loss of or damage to baggage or personal possessions or consequential loss.
Alternatives, Changes & Cancellations
We reserve the right to alter routes due to the variable weather conditions that can be experienced in Scotland and travel warnings of imminent danger. All itineraries sent to clients prior to the tour commencing will be proposed and will remain the property of Argyll Safaris until such times as the final balance is paid in full.
While Argyll Safaris will do everything reasonably possible to provide your tour itinerary and details as planned, we reserve the right to alter itineraries, transport or accommodation for whatever reason.
Health & Safety
Argyll Safaris reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to others. In such cases, full cancellation charges apply and Argyll Safaris shall have no further liability to that passenger.
Likewise, Argyll Safaris reserves the right to refuse to carry any person whose fitness level or medical condition is not considered by the Guide to be appropriate for the tour. This includes fever, disease, contagious viruses, alcohol & drug abuse or any other symptoms that might cause upset to other passengers. In such cases, full cancellation charges apply and the Company shall have no further liability to that passenger. In the event of client illness, then the relevant client must accept responsibility for any medical costs incurred and Argyll Safaris shall not be liable to refund any part of the tour costs. All visitors from overseas MUST have insurance to cover accident and repatriation.
The group must at all times abide by the directions of and be respectful towards the tour guide.
Argyll Safaris must be notified in advance of clients’ which are suffering from any medical condition or are taking medication which is likely to interfere with the agreed tour program.
Clients whose fitness level or medical condition is not considered by the guide to be appropriate for certain activities may be asked to make alternative arrangements. In such cases compensation will not be offered.
Clients should be aware that weather conditions in Scotland can be severe and hence MUST be properly equipped.
Complaints Procedure
In the unlikely event that you should find the need to complain about any aspect of your luxury tour with Argyll Safaris, the complaint should be promptly brought to the attention of the Guide. Clients wishing to lodge a complaint after the tour has ended should write to the Argyll Safaris within 28 days of the tour end providing full and comprehensive details. The Company will then endeavour to resolve your complaint in an amicable manner as quickly as is reasonably possible.